Commission Disclosure

Financial Conduct Authority

The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that “commission” means any financial consideration.

If you would like us to disclose any potential commission we earn:

In-line with new legislation, if you would like The Car Network trading as The Electric Car Lady to disclose any potential commission please make your request to our head office address on our contact page or by email to lesley.howes@thecarnetwork.co.uk or by telephone: 01428 550 700

About The Car Network’s Services

1. Who’s Products Do We Offer?

The Car Network trading as the Electric Car Lady offer products and services from a range of Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a Commission Based Organisation which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. The amounts that we receive may vary.

2. Which service will we provide for you?

(Question) We will advise and make recommendations for you after we have assessed your needs – (Answer) NO

(Question) You will not receive advice or a recommendation from us. We have provided you with product information enabling you to make your choice about how to proceed – (Answer) YES

3. Who regulates us?

The Car Network trading as the Electric Car Lady, 52 Church Road, Bramshott, Liphook GU30 7SH is authorised and regulated by the Financial Conduct Authority.

4. What to do if you have a complaint

If you wish to make a complaint please contact The Car Network trading as The Electric Car Lady in writing at our registered office address; 52 Church Road, Bramshott, Liphook GU30 7SH and we will be happy to respond. Alternatively; you can contact us by e-mail on; lesley.howes@thecarnetwork.co.uk or call us on; 01428 550 700. If you cannot settle things to your satisfaction with us directly you may be entitled to refer your complaint on to the Financial Services Ombudsman Service.